Returns & Exchanges
We want you to be completely satisfied with your Jim Shore collectibles; if you are not happy with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack Your Collectibles
Carefully place the items in their original decorative packaging and secure them inside a sturdy shipping box with protective padding to prevent damage.
Attach Shipping Label
Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned artwork, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing